The central role Linte played in structuring Banco Mercantil’s legal team

With more than 15 years of career, almost 12 of them in corporate legal departments, Leonardo Silva Fontes arrived at Banco Mercantil with a mission: to structure contract management inside Legal. Until then, each area was responsible for drafting and reviewing its own contracts, and the idea was to unify everything under Legal.

That is when Leonardo realized he would need a tool built for that purpose, one that went beyond the software the bank was already using at the time:

To manage contracts efficiently and to meet my board’s expectations, I saw the need for technology where I could manage those requests inside the legal department.

He says the Linte rollout was “a disruptive moment”. The other areas were used to working in the previous model, with a tool that was already consolidated and working. But this new moment for the company demanded something more.

We have SLAs agreed with the board and with our internal clients, so we chose a gradual transition, moving from the old culture into this new one, and I believe that within a few months we will be 100% integrated with Linte.

And the new culture has been paying off. Among the main figures of the partnership between Linte and Banco Mercantil (updated to early March 2023), we highlight a few below:

• 341 requests created.
• 302 of them resolved.
• 48 active users on the platform.
• A 260% increase in request creation over the last 6 months.

Main benefits for Banco Mercantil

One of Linte’s big differentiators, according to Leonardo, is how far it can be customized, taking into account the needs and the moment of each client. That was in fact a decisive factor in choosing the platform.

We pushed hard on that point, to bring the solution into our reality. Since we were told it was possible, and we have been seeing it happen, we are satisfied.

Another point that creates a lot of value for the company is being able to follow every request opened for the team, along with the SLA of each one and the history of everything that was done.

“For example, there are contracts that get audited several times. We need that history to be well formed and an environment that keeps those records, to avoid incorrect information”, he explains.

Information today is everything. I need clear, easy access to the entire history of the work my team has done, so I can follow it and know whether everything is being delivered the way our internal clients need.

What it was like before Linte

Comparing how his team organized itself before adopting Linte, Leonardo says the risk of error today is practically zero. Before, it was common for some requests not to make it into the team’s tracking, for instance, because that task had to be done manually, in Excel spreadsheets.

He adds that this process sometimes also caused dissatisfaction and friction with internal clients, since there was a risk of a request not being handled within the agreed deadline.

Once we automated that process, the risk of missing a request became very small.

Another point worth mentioning is how well Linte was received by the areas that now bring work to Leonardo’s team.

The feedback was quite positive. People understood that the idea was to improve communication with Legal using an intuitive tool, with no trouble to access.

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